Experienced ServiceNow professional with strong expertise in Customer Service Management (CSM) within a government environment. Responsible for platform administration, enhancements, scripting, integrations, and ensuring FedRAMP-compliant solutions that support evolving business needs.

Senior sales leader with 10–15 years of experience driving growth across Federal and State agencies. Responsible for expanding AI, Data, Cloud, and Automation services through consultative selling, executive engagement, and strategic account management while delivering measurable outcomes for government clients.